Canada’s largest fire apparatus supplier adds six more Pierce certified Master Technicians to its roster.
Six more Commercial Emergency Equipment service technicians have achieved their Pierce Master Technician Certification in the first half of 2022, bringing the roster of Pierce-Certified staff at Commercial to nine.
The Pierce Master Technician certification focuses on further equipping highly-trained service technicians who understand the technical aspects of each apparatus and can already perform maintenance and repairs. The certification allows Commercial’s master technicians to provide the highest level of factory-approved warranty and service including work on critical systems such as aerial devices.
“As Canada’s largest fire apparatus supplier, we are committed to delivering superior service to our customers by promoting on-going training to keep our technicians on top of their game,” said Morgan MacKay, General Manager of Commercial Truck Equipment. “The program is rigorous and demanding, which demonstrates the dedication and commitment from our technicians to further their knowledge and skillset. Our technicians continue their work to master the complexities of every Pierce component and are working hard every day to service the emergency apparatus that keep our communities safe.”
Commercial’s technicians have amassed years of hands-on experience and meticulous training, which has laid the foundation for them to approach the Pierce Master Technician courses. To write the Master Technician exam, technicians must complete six courses on Chassis Electrical Systems, Command Zone Systems, Aerial Maintenance, Husky Foam and Compressed Air Foam System (CAFS) Systems, TAK-4 Suspension Maintenance and Preventative Maintenance. To achieve the Master Technician status, applicants are required to pass a written, closed book exam and are required to re-certify every two years to maintain the title.
“The program is an industry leading accreditation, over and above the Emergency Vehicle Technician (EVT) certification, which allows our technicians to specialize in the Pierce product,” said Mike Pearl, Aftermarket and Product Support Manager. “Investing in this certification shows that our technicians are committed to delivering exceptional aftermarket support to our customers by having extensive knowledge of Pierce products and innovations.”
Commercial technicians continue to maintain apparatus for Canada’s first responders, and service or maintenance may be booked by calling 1-800-665-6126.